Lundi, 11 février 2013

STL : NOUVEAU SYSTÈME D’APPELS AUTOMATISÉS

Photos : STL

Fini le temps d’attente des utilisateurs du transport adapté à Laval. Un nouveau système d’appels automatisés vient d’être mis en service pour gérer l’information permettant une réduction importante du temps d’attente.

 

Il s’agit d’une première au Québec. Jusqu'à maintenant, tant les minibus que les voitures de taxi, qui assurent dans une proportion respective de 45 % et de 55 % le service en transport adapté offert à Laval, ne disposaient pas de l'équipement et des systèmes pour la gestion des opérations en temps réel. Comme les horaires planifiés pouvaient se trouver bouleversés par les aléas de la route, tout comme les temps d'attente chez les clients et les demandes de déplacement annulées à la dernière minute, ce nouveau système vient répondre aux besoins spécifiques de cette clientèle.

Le système a été développé à partir d'une technologie existante ailleurs au Canada, mais qui a été adaptée pour répondre aux besoins spécifiques de la STL. Cet exercice a nécessité près de quatorze mois de travail. Grâce à des GPS et des terminaux de type écran pour les chauffeurs installés à l'intérieur des véhicules du transport adapté, le système permet désormais de communiquer en temps réel avec les véhicules et d'intégrer aux routes les changements pouvant survenir au cours de la journée. 

Mais le plus grand avantage de ce nouveau système est, sans conteste, le fait de permettre des appels automatiques aux clients afin de les aviser de l'arrivée imminente du véhicule de transport, ce qui évite des retards et des temps d'attente. Le système possède une fonction d'appels automatisés. Dès que le chauffeur se met en route, il n'a qu'à appuyer sur un bouton pour déclencher un appel au client et l'aviser qu'il arrive. Ce faisant, le temps d'attente est réduit pour le client et les routes sont effectuées plus efficacement.

Saviez-vous que la STL effectue plus de 20 millions de déplacements annuels à travers tout son réseau?

Source : LaMetropole.com

STL

Cet article est classé sous :STL Transport adapté Bernard Gauthier
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